QUESTIONS INFORMATION

Frequently Asked Questions

Will I receive the same product that I see in the picture?

We strive to provide accurate product representations through our photos. However, there might be slight variations in some cases like color; Product photos may not capture the exact color or shade, especially for fabrics or materials that can appear differently depending on lighting.

Where can I view my sales receipt?

There are a few ways you can access your sales receipt:

  • Email: After placing your order, you should receive a confirmation email containing your order details and a link to your sales receipt. This email might be titled "Order Confirmation" or "Your Order from [Your Company Name]".
  • Your Account: If you have created an account on our website, you can typically access your order history and download your sales receipts from there. Look for a section titled "My Orders", "Order History", or "Account Settings".
  • Your order number
  • Order date and time
  • Billing and shipping information
  • List of items purchased
  • Item prices and quantities
  • Order total (including taxes and shipping costs)
  • Payment method used

If you can't find your sales receipt:

  • Check your spam folder in your email.
  • Contact our customer support team. They can help you locate your receipt or resend it to you.

We recommend keeping your sales receipts for your records. They can be helpful for returns, warranty claims, or tax purposes.

How can I return an item?

We understand that sometimes things don't work out as planned. Here's how you can easily return an item to us:

1. Initiate a Return:

  • Contact Customer Support: You can contact our customer support team by email or phone. They'll guide you through the return process and provide any necessary information.

2. Gather Required Information:

  • Order Number: You'll need your order number to identify the purchase you're returning.
  • Reason for Return: Briefly explain why you're returning the item (e.g., wrong size, damaged item, etc.).
  • Item Details: Specify the item name, quantity, and any relevant details like color or size.

3. Return Packaging:

  • Original Packaging: Use the original packaging the item arrived in. This helps ensure the item is protected during shipping.
  • Packing Slip: Include a copy of the packing slip or a note with your order number and reason for return.

4. Return Shipping:

  • Self-Arranged Return: You'll be responsible for arranging and paying for return shipping.

5. Return Address:

  • Double-Check Address: Ensure you have the correct return address provided by our customer support team. Write it clearly on the return package.
  • Track Your Return: Keep a record of your return tracking number (if available) to monitor the return process.

Additional Information:

  • Return Policy Timeframe: Be sure to check our return policy for the timeframe within which you can return an item. Refunds & Returns
  • Return Conditions: Our return policy outlines the conditions under which items are eligible for return. ( Briefly mention any conditions, e.g., unworn, unwashed, with tags).
  • Refunds: We'll process your refund according to our return policy once we receive and inspect the returned item. =

For any further questions about our return process, please don't hesitate to contact our customer support team. They're happy to assist you!

Will you restock items indicated as “out of stock?”

We try our best to keep our inventory updated and reflect real-time availability. Unfortunately, we can't guarantee that every out-of-stock item will be restocked. Here are some factors that influence restocking decisions:

  • Product Demand: High demand for a particular item increases the likelihood of restocking.
  • Inventory Management: We consider overall inventory levels and space constraints when deciding on restocking.

Here are ways to stay informed about restocks:

  • Product Page Notifications: If available, some product pages might offer an option to sign up for email notifications when the item comes back in stock. Enter your email and we'll notify you as soon as it happens!
  • Social Media: We might announce restocks on our social media channels. Follow us on Facebook, Instagram & tiktok for updates!
  • Customer Support: Feel free to contact our customer support team to inquire about the possibility of a specific item being restocked. While they can't guarantee it, they might be able to provide an estimated timeframe or suggest similar products in stock.

We appreciate your understanding! We're constantly working to improve our inventory management and provide you with the best possible selection of products.

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